Refund Policy

Last updated: June 2026

Thanks for using 5PM.Tools. We want you to be completely satisfied with our creative tools.

1. 3-Day Money-Back Guarantee

We offer a 3-day money-back guarantee for all premium subscriptions and license purchases. If our tools do not meet your expectations within 3 days of your initial purchase date, you are eligible for a full refund, no questions asked.

2. How to Request a Refund

To request a refund, please contact us via email at [email protected] with the following information:

Your purchase email address
Your Paddle Transaction ID / Order ID

Once approved, the refund will be processed automatically by Paddle and credited back to your original payment method (Credit Card, PayPal, Alipay, or WeChat Pay) within 5-10 business days depending on your bank.

3. Abuse of Policy

To protect the integrity of our locally-run software and prevent digital piracy (such as mass exporting assets and immediately requesting a refund), we reserve the right to refuse refund requests from users who exhibit clear patterns of policy abuse.